Refund Policy

1. First purchase guarantee

If DocbotFactory is not a good fit, request a refund within 7 calendar days after your first paid subscription charge. Approved refunds cover the subscription price paid for that initial billing period. This guarantee is limited to one first purchase per customer and may not be used repeatedly through additional accounts.

2. Renewals

Subscriptions renew automatically until cancelled. You can cancel before the renewal date to prevent the next charge, and service remains available through the end of the paid period. Renewal charges are generally not refundable, except for duplicate charges, confirmed billing errors, or where applicable law requires a refund.

3. How to request a refund

Email support@docbotfactory.online from the email address associated with your DocbotFactory account. Include your account email, payment receipt or transaction identifier, purchase date, and a short description of the issue. We may request additional information to verify the payment and prevent fraud.

4. Processing time

Approved refunds are returned to the original payment method. We normally submit the refund within 5 business days, but your bank or payment provider may require an additional 5–10 business days to display it. Currency conversion differences, bank fees, and taxes are handled according to the payment provider and applicable law.

5. Service problems and mandatory rights

If you experience a material service problem, contact us so we can investigate and attempt to resolve it. This Policy does not limit non-waivable refund, cancellation, or withdrawal rights available under applicable consumer law.